Terms and Conditions
Welcome to AB Renewable Solar Energy (Pty) Ltd.
These terms and conditions outline the rules and regulations for the use of AB Renewable Solar Energy’s website, located at www.abrsolarenergy.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use AB Renewable Solar Energy if you do not agree to take all of the terms and conditions stated on this page.
1. Definitions
“Company,” “We,” “Us,” or “Our” refers to AB Renewable Solar Energy (Pty) Ltd. “You” or “User” refers to the individual accessing or using our website and services. “Services” refers to the solar power installations, energy storage solutions, maintenance and support, energy audits, consultancy, and solar PV systems provided by the Company.
2. Use of the Website
Eligibility: By using our website, you represent that you are at least 18 years old and legally capable of entering into binding contracts.
License: Unless otherwise stated, AB Renewable Solar Energy and/or its licensors own the intellectual property rights for all material on the website.
All intellectual property rights are reserved. You may access this from AB Renewable Solar Energy for your own personal use, subject to restrictions set in these terms and conditions.
3. Prohibited Uses
You may not:
Republish material from our website.
Sell, rent, or sub-license material from our website.
Reproduce, duplicate, or copy material from our website.
Redistribute content from our website.
4. Service Terms
Quotations and Estimates: All quotations and estimates provided are valid for 7 days from the date of issue.
Orders: Orders are confirmed only upon receipt of a signed contract and deposit as specified in the quotation.
Payments: Payment terms will be outlined in the contract.
Failure to adhere to payment terms may result in project delays or cancellation.
5. Warranties and Liabilities
Warranties: Our services come with warranties as specified in the contract. Any defects covered under warranty will be addressed according to the terms specified.
Limitations of Liability: We will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
6. Cancellation and Refund Policy
Cancellation: If you wish to cancel your order, you must notify us in writing.
The following cancellation fees apply:
Within 7 days of order confirmation: Full refund of any deposits paid.
8-14 days after order confirmation: 50% refund of any deposits paid.
15 days or more after order confirmation: No refund of deposits paid.
Refunds: If you are not satisfied with our services, please contact us within 30 days of completion.
We will review your request and, if appropriate, issue a refund or offer a resolution. Refunds are processed within 15-30 business days from the date of approval.
7. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Changes will be posted on this page and will take effect immediately upon posting.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
9. Contact Information
If you have any questions about these terms and conditions, please contact us:
Email: support@abrsolarenergy.com
Phone: +27649791782
Address: 555 33rd Avenue, Villieria, Gauteng, 0186 South Africa
Refund Policy
1. Overview
Our refund policy is designed to ensure customer satisfaction and transparency in our transactions. If you are not satisfied with our services, please read the following terms regarding refunds.
2. Eligibility for Refunds
Cancellation: Refund eligibility upon order cancellation is outlined in our terms and conditions. Refunds depend on the timing of the cancellation notice.
Service Dissatisfaction: If you are dissatisfied with our services, you may request a refund within 30 days of service completion.
3. Process for Refund Requests
Notification: Notify us of your refund request by contacting us at info@abrenewablesolar.co.za or +27 11 123 4567.
Review: We will review your request and may require additional information or documentation to process your refund.
Resolution: Based on our review, we will either approve or deny the refund request. Approved refunds will be processed within 14 business days.
4. Refund Methods
Refunds will be issued using the same method of payment used for the initial transaction unless otherwise agreed upon. We will notify you once the refund has been processed.
5. Contact Information
For any questions or concerns regarding our refund policy, please contact us:
Email: support@abrsolarenergy.com
WhatsApp: +27649791782
Address: 555 33rd Avenue, Villieria, Gauteng, 0186 South Africa Thank you for choosing AB Renewable Solar Energy (Pty) Ltd.
We are committed to providing you with the best renewable energy solutions and customer service.